How Can I Help?

I'm a solo developer, so I read and respond to every message personally.

FAQ

Common questions about features, privacy, storage, and compatibility.

Features Guide

Detailed documentation on how each feature works.

Contact Me

Bug reports, feature requests, or just saying hi.

Get in Touch

Or email me directly: hey@previously.app

Quick Troubleshooting

Previously isn’t capturing my screen

Open System Settings → Privacy & Security → Screen Recording
Make sure Previously is checked/enabled
Restart Previously

Search isn’t finding what I’m looking for

Try different keywords or phrases
Check if the app was in your exclusion list
Make sure the content was captured during your retention period
For semantic search: ensure you’ve enabled AI features

The app is using too much storage

Open Previously Settings
Reduce your retention period (7, 14, 30 days)
Lower capture quality if needed
Click “Clean Up” to remove old captures

I want a refund

No problem—just email me within 14 days of purchase. No questions asked.